Customer Service Policy

Last Updated: September 25, 2026

At Fedli, customer satisfaction is one of our top priorities. We are committed to providing helpful, friendly, and reliable customer service throughout your shopping experience.

1. Customer Support

If you have any questions about our products, orders, shipping, returns, refunds, or any other matter, our customer support team is happy to assist you.

Email: ecomhub912@gmail.com

2. Response Time

We aim to respond to customer inquiries within 24–48 business hours.

Response times may occasionally be longer during weekends, holidays, promotional periods, or periods of high customer demand.

3. Order Assistance

If you need help with an order, please include your order number and the email address used when placing the order. This helps us locate your order and provide assistance more efficiently.

4. Shipping & Delivery Support

If you have questions about your shipment or tracking information, please contact us with your order number. We will do our best to help you understand the current status of your delivery.

5. Returns & Refunds

For questions regarding returns, exchanges, damaged products, or refunds, please contact us at ecomhub912@gmail.com.

Our support team will review your request and provide the appropriate next steps according to our Returns & Refunds Policy.

6. Product Questions

Before placing an order, you are welcome to contact us with questions about product details, availability, or other information. We will do our best to provide accurate and helpful information.

7. Contact Information

Store Name: Fadly
Customer Service Email: ecomhub912@gmail.com

We appreciate your trust in Fadly and are always happy to assist you.

Thank you for choosing Fadly